FREQUENTLY ASKED QUESTIONS

Shipping/Ordering

  1. Do you ship internationally?

    Unfortunately, we are unable to ship internationally due to the fragile and extremely perishable nature of our chocolates.

  2. Do you participate in First Fridays at your Kansas City store?

    Currently, no.

  3. What is your return policy?

    Since we sell food items, we don't accept returns. However, if there is an issue with your order, please let us know and we'll do whatever we can to make it right for you. For all shipping related questions, please visit our shipping policies page for any additional information you might be looking for.

  4. Can I checkout with shipping for multiple addresses?

    Currently, our checkout only supports single addresses for shipping at checkout. To ship to multiple addresses, you will need to place multiple orders. We know this is a feature that many of our customers desire and are working on a solution to be able to offer this feature while maintaining our checkout security for all of our customers.

General Questions

  1. Are your chocolates gluten-free?

    We have had a representative sample of our products independently tested for gluten, and our products, including our bonbons, tested well below the FDA "gluten-free" limit of 20 parts per million, coming in at 5 parts per million. While we do occasionally make items that contain gluten in our facility, we isolate all allergen ingredients in accordance with FDA regulations. If you have a gluten intolerance or allergy, please be aware of your own tolerance to trace amounts of gluten. If you have any specific dietary restrictions, we encourage you to give us a call at 816-842-1300 so that we can assist you.

  2. Do you have any sugar free chocolates?

    At this time, we currently do not offer any sugar-free selections.

  3. How long do your chocolates last? How quickly should they be consumed upon receiving?

    We recommend enjoying our bonbons within 2 weeks of receiving them for ultimate freshness. Our assortments contain fresh ganache, which only has a 2 - 4 week shelf life.

    The shelf life of other confections we produce varies by product. Here's a guide to help:

    Product Shelf Life
    Boxed Collections (Bonbons) 2 - 4 weeks
    Chocolate Bars with nuts 6 months
    Chocolate Bars with milk chocolate 9 months
    Chocolate Bars with dark chocolate 12 months
    Nuts 9 months
    Toffees 3 months
    Pecan Caramels 6 months
    Peanut Butter Patties 3 months
    Pate de Fruits 6 months
    Drinking Chocolates 12 months
    Dark Chocolate Sauce 3 months
    Caramel Sauces 6 months
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